Seamless experience
At Gehana Mahal, our return and exchange policy is designed for your peace of mind. We ensure a straightforward process for reporting concerns, so you can shop with confidence. Our dedicated team is here to assist you every step of the way.
Transparency at every step
If you receive a damaged or incomplete product, please notify us within 48 hours of delivery. To initiate a return or refund, contact us at gehanamahal@gmail.com or WhatsApp +91 84548 73369, providing clear photos or an unboxing video. This helps us resolve your issue quickly and efficiently.
Easy complaint process
Simply reach out to us with your order details and supporting evidence. Our professional team will review your case and guide you through the next steps, ensuring a smooth resolution and maintaining our high standards of customer care.
Professional support
We are committed to quality and customer satisfaction. While we do not offer returns or exchanges for international orders, our domestic customers can rely on prompt assistance for any genuine issues. Your trust in Gehana Mahal is our top priority.
Order cancellations
If you need to cancel or modify your order, please email us as soon as possible. We will do our best to accommodate your request, but once your order is processed, changes may not be possible. For damaged or incorrect items, contact us within 24 hours of receipt for support.
Secure and reliable transactions
All payments are handled securely. In the event of a cancellation after payment, any applicable refund will be processed promptly to your original payment method. We are committed to transparency and fairness in all transactions.